Elements Massage

Tim

★★★★★

10 months ago

So this review is pertaining to certain policies that corporate have in place regarding their membership. I had a previous membership with the Smithtown location. Over the course of a few loyal years, my account racked up 24 massages that have yet to be used. One of the enticing benefits of a membership is that you can use these rollover massages at any and all of their locations. I didn’t mind that I was spending money on the monthly membership cost for future potential massages. I probably would visit for a massage quarterly, even if that. Well, unbeknownst to me, their Smithtown location has permanently closed their doors for future business. According to staff at this location, an email was sent out to all of their members informing them about the closure and that any unused massages would be forfeited by a set date. I guess as a courtesy (insert major eye roll here), all members had about a month or two (not exactly sure) to use their rollover massages at this northport location before their membership and account information is completely ERASED from the system. That’s all well and fine had I received this “email”. I even went through all of my older emails to make sure I didn’t miss it. NOT ONE SINGLE NOTIFICATION/EMAIL about their closure. I only just found out about this a week ago when I tried to book myself a massage at the Smithtown location. With that said, I went ahead and booked myself a massage at this location. When booking a massage at this location while signed in under my account, it showed the price as $0 so I assumed that I would be using one of my 24 unused massages. The day of my massage, I sent them an email just to confirm that one of my rollover massages were going to be used and I wouldn’t be charged. I was infuriated to find out that all of my massages were unusable at any location and the deadline has surpassed to use them. WHATTT?!? That’s literally $2400 down the drain that I will never get back. Not only that, but it completely ruined the massage that I had paid for that day. My frustrations are not with the ladies at the front desk. They were actually very sweet and tried to be as helpful as they could with the little amount of authority they had. They deserve 5 stars. But I WILL NEVER spend a single dime with elements as a company again. After being such a dedicated and loyal customer to them over the years, they go ahead and piss all over that for a few dollars. Let’s be honest, $2400 to them is literally pennies. They clearly don’t appreciate or value their customers. I’m sure there are a few of us members who are dealing with this financial loss. You would think that a company as large as this one would bite the bullet and take the very minuscule financial loss in order to keep their loyal customers returning and spending more money. Clearly that’s the smarter decision from a financial standpoint, but what do I know? Allegedly, the Smithtown owner took all the money and ran which is why they decided to erase all unused massages/membership information out of their system (heard this from a member). The unfortunate thing is I was going to reinstate my monthly membership at their northport location after my initial visit with them, but after this stunt?!? ABSOLUTELY NOT. I’m just so completely frustrated and disgusted by this. I understand that they gave a grace period to use these massages at their northport location, but I had not one single clue that the Smithtown location was even closing. And it’s extremely misleading and fraudulent to promote the benefit of being able to use your massages AT ANY LOCATION AT ANY TIME but then say “oh sorry, your 24 unused massages have been erased from the system because your primary location shut its door”. Like what the hell is the difference? As previously stated, this 0 star review is regarding corporate and their poor decisions. I give the actual location 4 stars for their wonderful front desk staff, decent masseuse, and clean facilities. With that said, I will never be returning.

Kayla Durney

★★★★★

a year ago

Elements of Smithtown is the best!! Their professional staff, welcoming front desk, and overall atmosphere make it easy to relax. I have been going here for years and every therapist has blown me away. I have taken advantage of their cupping massage, salt stone massage, CBD, aromatherapy, and lymphatic drainage massage. All are amazing!

daisy connors

★★★★★

2 years ago

It was my first time experiencing a massage, and i must say this place was the perfect place for my first time experience. Quiet and clean ! Jackie was so professional and sweet. The massage was well worth the money (not overpriced either). Highly recommend and I will definitely be going back

Jenna Tucker

★★★★★

5 years ago

Went for a 60 minute massage and saw Michael. He was thorough with what I wanted to focus on before the massage and extremely attentive in asking how I was feeling during the massage. Not only did he apply the perfect amount of pressure, he was willing to change if I didn't like it. He was personable and made me feel comfortable the whole time. Definitely recommend him. The whole establishment was also great with booking me and making it work with my schedule.

Marjorie Sheehy

★★★★★

2 years ago

Bridget is my masseuse and she is absolutely fantastic at giving a deep massage. She always asks how I am feeling to determine what is the best plan for that particular massage. Whether I have arrived with a migraine headache or a pinched nerve, I always get relief. I have a monthly plan at Elements which offers a discount on the massage pricing. Having the plan results in me scheduling the appointment each month rather than intending to but never doing it. Monthly massages are definitely therapeutic!