Everyday Massage

Nadira Ford-Robbins

★★★★★

3 years ago

I’ve been a member for 10 years and just ended my membership due to new ownership and decreasing professionalism and customer service. When they were Massage Heights the services were some of the best in town. Once they switched over to “Everyday Massage”, long-time massage therapists began quitting and it trickled down to the quality of service. I was grandfathered in at a monthly rate of $49.99, and without warning they raised it to $65/mo. When I complained and asked for the owner to call me back, she never did so I cancelled my membership. The front desk associate was very apologetic and let me know that the owner never calls back re: complaint so there’s a clear lack of professionalism. On top of that, I’ve never had so many cancellations of services. I book a month in advance and have thrice been cancelled without the ability to get in quickly. I’ve also noticed the Massage Therapists no longer wait with water at the end of the service nor give you a synopsis of what they worked on or recommendations of what you should do/work on thereafter (i.e. stretch more, etc.). So the quality of service has significantly deteriorated. Save your money and go elsewhere.

Becky Scherbring

★★★★★

3 years ago

I have left 4 messages regarding being overcharged for my membership and have not heard back. When I went in for my massage, I asked the receptionist to please help me figure out why I was being overcharged and she said she didn't know and couldn't help me because she's new. I will be cancelling my membership - even if that means putting a stop payment on the monthly charge to my card, since I cannot seem to reach anyone at Everyday Massage. This is a bummer because my husband and I really enjoy our sessions with Natasha.

S. Challburg

★★★★★

3 years ago

WHAT A RIP OFF. I haven’t been in to get a massage in about 6 months, so I was very excited to get my massage today. When I booked it, the price said $65 for 60 minutes. After my massage, they told me my total was $120. I was surprised and said it was misleading because that’s how much it said online when I booked the appointment. The girl up front told me because I haven’t booked in a while that the price goes up…. What?! I am not a member, so the price DOUBLES if you’re not a member? I finally received a response from the owner and she screen shot a picture of their “prices may be subject to change…” SO BE AWARE. If you’re not a member and go more than once, your $65 massage will actually be $120. So, I’ll be going somewhere else if you’re going to double-charge me for not being a member. Maybe I missed the fine print somewhere, but you shouldn’t advertise $65 massages then charge someone double. That’s ridiculous.

Tomas Jackson

★★★★★

8 months ago

My massage was great, I had an hour massage. She was very polite and made me feel very comfortable. I will be going back over and over..

Kelsey Briggs

★★★★★

3 years ago

When I actually get a massage it is great. However trying to book a massage when you have a full-time job and can't go in the middle of the day super difficult and then they keep canceling my appointments. Canceled my membership and they said I would owe 1 more payment. Now for some reason it is 2 payments. I'm so over it. I wish I could just get a refund for my credits and move on.