The Massage place

William Erb

★★★★★

2 years ago

Yes I know another review about Groupon gone wrong… However, this has nothing to do with that. I have left maybe four reviews in my entire life, so take that for what it's worth, I'm not awesome at this. I'm writing this review because my wife was having difficulty scheduling an appointment. She was referred to the website to schedule… Which was full. She was then told to text… a response text told her to go back to the website and look at FAQs. Long story short it was a bit of a run around and no appointment was scheduled. But wait, there's more! This beautiful experience culminated with being called by one of the employees. It became clear, very quickly, that the phone call was not about scheduling an appointment. About halfway through the most inappropriate and unprofessional interaction I've heard, I started asking my wife to hang up. No massage or Groupon is worth being treated inappropriately by a professional. It is fantastic that they are busy and that they have the opportunity to progress their business interests. However, the individuals that support their business are important. Professionalism includes civility… When that's forgotten even the most professional people can start to treat their most valuable resource, customers, like they are the problem. I feel like I also have to say… This may just have been about somebody having a bad day… I just wish they hadn't passed it on.

YIKES! Stay away at ALL COSTS! Unprofessional, rude, catty, staff. They kept rescheduling my appointment and sending multiple emails with the wrong dates and times. After 5 weeks of rescheduling and misinformed (dates and times) emails, I thought I was set to receive my massage this Saturday. Then I received an email this morning stating I was booked for an appointment on Thursday, just Thursday, no appointment reminder for Saturday... I sent a very kind text to hopefully resolve the issue (please see attached). In return, I received an incredibly rude/passive-aggressive text, and it went downhill from there. With the third time explaining such a simple action/cancellation, I'll admit I lost my cool (i.e., matched the energy thrown my way). I had to repeat 3 times that I wanted my appointment canceled for Thursday and to keep the Saturday appointment and was met with such harsh and unprofessionalism. As I was on Groupon to cancel the order, I received a text that I was rude, and they had gone ahead and canceled both my appointments. I'm sure they will respond to this review instead of taking it in, use it as a learning curve, maybe even try to implement some training on customer service, and try to bash me in the process/deflect that blame onto me... y'all it's just another form of unprofessionalism. I'm telling you... take your business somewhere else; we all deserve a friendly, relaxing, professional environment to unwind from our lives and daily routines; I know I do. I hope this business can work on its healing and professionalism; wow! Update: They have now used intimidation tactics by threatening to sue me after I wrote a very much true statement… free speech? And again, I was talked down to, not the other way. But I guess that’s all perspective. I never ever write reviews, so if that doesn’t say something, I don’t know. But all I say to that… y’all look at the most recent reviews. I clearly am not the only one having an issue here. Just more unprofessionalism and lies saying they wish me well on my endeavors… does that include suing me? See added picture of threatened text. Truly hope this is useful to some of you, it was only meant to be helpful! 🥰

Elaine Sepko

★★★★★

3 years ago

Wonderful Massage! Rachel was amazing she was able to get to the root of my pain. Felt energetic and relaxed at the same time! Love this place!

Jamie Christensen

★★★★★

2 years ago

I was planning on giving them my business till someone got offended.. planning on taking my business elsewhere. Sorry I don’t know your lingo.. they never did text me back either

Russell Williams

★★★★★

3 years ago

Best massage I’ve ever had this place is great