1925 Schuetz Rd, St. Louis, MO 63146, USA
(314) 778-9789
Long time Customer at this spa great massage, polite masseuse just all-around good experience
Found this place on groupon, and we're not happy. We tried to book an appointment for almost a month and no one ever answers the phone. The voicemail is just a random guy saying "sorry I missed your call I'll call you back" and then he hangs up. We can't leave a voicemail because his mailbox is full. So we finally made a trip all the way out and walked in and the receptionist didn't even let me finish my sentence before handing me a business card and said "call this number to make an appointment thank you bye bye." It's the exact same number that we've been trying to call for a month. So we go back in the salon after sitting in the parking lot trying to call this number and tell the receptionist what's happening. She calls the number and the guy answers right away lol. Then she says, "we get you in at 7 tonight." Ehh no. 7pm at night? If your customer service is this bad at 11am I don't want to press my luck at how bad the massage will be at 7pm. "Thanks you bye bye." Tip: Create a professional voicemail. Read and delete your voicemails. And answer the phone.
Has the vibe of a run-down nail salon. Not calming at all and extremely chilly. Following my massage the masseuse asked me what I was tipping and got very rude with me and told me I had to tip her more. It was such a weird experience. I would recommend going somewhere else! There are a lot of great massage places in the area for better quality AND price.
Husband decides to stop by and inquire about their services for a surprise couples massage. The inquiry turned into a 30min "upper body massage for $10". He gets the massage which was just okay, nothing special or amazing. He leaves and on the way home, he realizes he doesn't have his gold chain on him. He calls the spa and let's them know he will be back for it. When he gets there and everyone says they cannot understand him. One literally said "no espeeka engless" smirks and walks off. Other didn't say much, but let him search the room for his chain. He comes up with nothing! He's trying to converse with the staff, but no one seems to know any English now, and only say "call the boss". Crazy to think he went there with a chain, and walked out without one. Smh smh super sad.
It took me two calls to book and the guy on the phone wasn’t very friendly. Massage was okay for the price. She focused mainly on one side and did not do the same thing to both sides. Also, glad I kept my underpants on just for her to expose my bottom and basically never kept me covered. I wasn’t uncomfortable, but that was a first during a massage. The lady was very nice, but I can’t say I’ll go back.