Oriental Foot Massage & Spa

Maxwell Axler

★★★★★

2 months ago

Great foot massage BUT BEWARE OF THE LADY AT THE COUNTER WHEN YOU CHECK OUT. There were 2 of us so our bill was $80, $40 each; she asked how much tip I wanted to leave and adding 20% I said $16 She acted as though she barely understands English but, to be honest, I think it’s all an act; she added something to the machine for my verbal tip of $16 but did not have me add it myself which is customary especially on the new type of iPad charge machines. I said to her “it should be $96” total. She said, “oh $96” and keyed something else into the machine again; eventually I had her turn the machine so I could see the screen and all of a sudden she was charging just over $297 to my card. I Immediately pulled my credit card out of the machine and told her to cancel it The man who I believe is the owner and who speaks better English came out to see what was going on and I told him of the problem; he added the $80 and $16 on the calculator and said it should be $96 – I agreed with him. He told her in their native tongue to charge $96 and then she added $2.88 – I asked what that was and she said “tax”. Tax in Florida is 7% and 7% of $80 is $5.60 so it definitely was not tax plus foot massage service is not a taxable service This lady is basically a fraud I believe the $2.88 was probably a surcharge for using a credit card but I should’ve been told that and NOT told it was Tax We have been to this place a number of times before and I suspect it may be under new ownership but I do not know that. As much as I would like to go back I am honestly afraid to deal with people who so deliberately and obviously and “secretly” try to charge you triple the amount of the service by pretending they don’t understand the language. Reading a number of other almost identical reviews, this seems to be her common practice and not an isolated accident or misunderstanding. Plain & Simple THIS IS FRAUD! As much as the massage was wonderful, sadly my wife and I will not be going back. There are several other foot massage places in Sarasota. Addendum & Response to Owners reply: The so-called credit card service charge was labelled by your staff as “sales tax” when I asked what the charge was - it was my conclusion as clearly noted in my review above that it was not sales tax but probably a credit card surcharge. You also did not address your receptionist repeatedly adding $96 charges to the credit card machine & screen until I saw a total of just under $300 and urgently pulled my card out of the machine. Many other reviews had issues with tipping, money, attitudes and your reception staff - this is clearly an ongoing problem at your place that you fail to address so your ingenuous reply is just that. You are clearly running a sham.

Christopher Samaniego

★★★★★

a month ago

Scheduled my girlfriend a massage here for her birthday and she loved it. Their manager Jessica even reached out personally. Easy to book appointments online, would certainly recommend.

Kristine Fitts

★★★★★

2 years ago

Very accommodating with regards to availability. The rooms are clean. I personally can’t imagine relaxing in the large open room full of tables for clients. I prefer one of their private rooms which is private but you still hear everything anyone is saying so it’s loud. And the staffers speak amongst each other across the rooms regardless if you’re in a private one. This is not a spa atmosphere at all, so if you’re looking to relax and have aromatherapy you won’t experience that here. I have been three times and each time had a different Masseus. All three were good.

Angel

★★★★★

6 months ago

Do not go here. I had the worst experience. Went for a 1 hour massage. Jessica was my masseuse. At the start of the massage her phone rang - she answered the call while she continued to touch me. She yelled at the person on the phone saying “don’t call me. I call you.” and she hung up on them. I asked Jessica to turn her phone off and she said she did. Then her phone rang TWO more times during the massage. Her phone was constantly making noise with alerts and updates. At one point Jessica put a towel over my head and sent a text message on her phone. I feel disrespected and violated. In addition to all of that, I told Jessica at the start of our session that my foot was injured and to not touch my foot. Through out my session she touched my foot little bit which made me on edge. I would flinch and remind Jessica of my injury and she would say “i know”. At the end of my massage Jessica deliberately touched my feet a lot and smacked them which hurt. My experience here was disturbing and upsetting. In addition to all of this there’s the lack of quality. It was $70 for a “1 hour” massage that was short of an hour long. The quality was really poor. This place is not worth it. Treat yourself better and go somewhere else.

Amy Howard

★★★★★

2 weeks ago

Despite all of the signs for reflexology, it was, at best, a lotion rub. In the middle of my service, I asked when the reflexology would start. There was no technique even for a basic massage. :(